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We'll always aim to deliver your Fempowered product within 15 days from the time you place your order (sometimes even sooner). If you haven't received your order within 30 days or if there is any problem with your order when you receive it please drop us an email at 

Returning period products

We want you to be happy with your Fempowered box, but due to the nature of the products we can't accept returns for any hygiene products that have been taken out of the original packaging. This does not affect your statutory rights.

Returning other goods

For all other Fempowered merchandise we will be happy to refund the price of a product provided it is in fully resaleable condition with any labels/tags still intact and as far as possible, in its original packaging. At this time we are unable to accommodate exchanges.

Where you wish to make a return, you must return the products within 14 days of notifying us that you will be returning the goods, to the address we provide when you contact us. Please include the dispatch note with your returned products, stating the reason for your return. The products must be in the same condition in which you received them and are returned at your own risk. Fempowered will refund you as soon as possible and, in any case, within 14 days of the date of our receipt of the returned products . Fempowered will refund the price of the products in full using the same method originally used by you to pay for your purchase, however Fempowered has a right to deduct from your refund any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the product. This is in addition to your statutory rights.

Damaged or incorrect items

If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately by email at We will replace or refund (whichever you prefer) products that are faulty and we will make right incorrect orders.